Public-Access Facilities (ERP) (shopping centers, train stations, airports, museums, stadiums, etc.) face growing operational challenges: managing visitor flows, adjusting staffing levels in real time, and preventing critical situations, all while complying with strict regulatory requirements. AI video analytics is now the most effective solution to these challenges—provided you choose the right one. Here are the key criteria for 2026.
Why Video Analytics Has Become Indispensable in Public Access Facilities
Unpredictable visitor flows, limited resources
A public transportation system cannot predict its peak ridership with certainty. A train delay, inclement weather, or a concurrent event can completely reshape passenger flows in a matter of minutes. Without real-time data, staffing levels are based on historical averages that no longer reflect reality.
ERP operations video enables a shift from reactive to proactive management: detecting the formation of a line, measuring density by zone, and alerting the appropriate manager before the situation escalates.
Specific Regulatory Requirements
Public gathering places are subject to the French Building and Housing Code (CCH), which mandates rules regarding safety, evacuation, and maximum capacity. Video analytics enables real-time monitoring of space occupancy and alerts when thresholds are exceeded, without the use of facial recognition or biometric data.
The 5 Priority Use Cases in Public Access Buildings
1. Real-time crowd management
Continuously measure the number of people present in each area—such as the entrance hall, waiting area, or retail space—and trigger alerts when a density threshold is reached.
2. Queue management
Detect when lines are forming at checkout counters, service counters, or information desks, and alert managers to open additional stations. Measure average wait times to monitor service quality.
3. Workforce Optimization
Cross-reference foot traffic data with staff schedules to identify over- or understaffed shifts. Staffing management based on real-time data helps reduce costs while maintaining the quality of customer service.
4. Detection of Unusual Events
Identify behaviors that deviate from the norm: sudden gatherings, intrusions into restricted areas, people on the ground, crowd movements. These alerts are relayed to security teams in real time.
5. Capacity Compliance Management
Monitor the overall occupancy rate of the public gathering place—and by zone—in real time to ensure compliance with regulatory capacity limits and evacuation requirements.
Criteria for Selecting a French Video Analytics Solution for Public Gathering Places
GDPR Compliance and No Biometrics
In public public buildings, video analytics without individual consent is lawful only if it is non-biometric. The solution must process anonymous silhouettes without facial recognition or named behavioral identification.
French public buildings solutions such as CORE by XXII are designed from the outset to operate within this regulatory framework.
Compatibility with Existing Infrastructure
Public sector entities generally have an existing CCTV infrastructure already in place. The chosen solution must integrate with this infrastructure without requiring systematic hardware replacement—an essential condition for operational optimization without excessive investment.
Multi-zone and multi-site scalability
A large ERP or a network of ERPs (for example, multiple train stations or shopping centers) requires centralized data management with a consolidated view and zone-specific configuration.
Integration with existing management tools
The value of video data increases tenfold when it feeds into video-based human resourcesplanning tools , BI dashboards, and security management systems (SIEM, PSSI).
Support and SLAs Tailored to Operational Challenges
An ERP system cannot afford technical incidents. The contract must include explicit SLAs with guaranteed response times, proactive monitoring, and support available outside of business hours.
CORE: A Solution Designed for ERP Systems
CORE is deployed in demanding ERP environments in France: shopping centers (Klépierre), public events (Solidays), and logistics infrastructure (La Poste). Its technical features directly address the constraints of ERP systems:
- Edge (local) processing: no reliance on the cloud for real-time alerts
- Compatible with standard off-the-shelf CCTV cameras
- Threshold configuration by zone and time slot
- Mobile alerts configurable by role (reception manager, security, management)
- Centralized, multi-site dashboard
- No biometric data.
Frequently Asked Questions
Does video analytics in public access buildings require prefectural authorization? Non-biometric video analytics is not subject to specific prefectural authorization. However, public notification is required (posting of signs), and a declaration to the organization’s DPO is necessary under the GDPR.
Can video analytics be used to verify compliance with regulatory capacity limits? Yes. This is a direct use case: CORE measures in real time the number of people present in each defined zone and triggers an alert when a configured threshold is reached.
What is the difference between a people-counting system and an ERP video analytics solution? A people-counting system measures incoming and outgoing traffic at a single point. An ERP video analytics solution measures occupancy across all zones, detects abnormal behavior, tracks wait times, and monitors interactions with full spatial coverage.
Can the data generated by CORE be used for dynamic crowd-based pricing? Yes. The real-time and historical crowd data generated by CORE can be exported via API and can feed into models for dynamic pricing or flow regulation through incentives.
Conclusion
Choosing avideo analyticssolutionfor public spaces in France in 2026 means balancing regulatory compliance, operational capability, and technical integration. ERP software vendors that offer non-biometric solutions compatible with existing infrastructure and backed by robust SLAs are rare. XXII is one of them.
→ Contact the XXII team for a feasibility study on your ERP system.